How many days in advance do I need to book my shuttle?
To guarantee availability, please book your shuttle at least 3 days in advance.


Can I change my departure date and departure time?
Yes, you can make changes if you notify us at least 24 hours in advance.


Can I cancel my shuttle?
Yes, you can cancel your shuttle if you notify us at least 24 hours in advance, we will refund your payment minus a 25% admisitrative fee.


Does the shuttle wait delayed international flights?
If your flight is delayed, the driver will wait up to one hour. After that, a $5 per hour waiting fee applies.

Do I get a refund if I make a last minute cancellation?
No, it is not refundable on last minute cancellations.


Do you offer other destinations than the ones mentioned in this website?
Yes. Please contact us for additional destinations and personalized transfer options.

How many suitcases can I take with me?
Each passenger is allowed one standard-size suitcase.


What happened if I leave something in the vehicle?
You need to contact our office, one of our representatives will check with the driver. Please take note that the Copany cannot be held responsible for items left in the bus, since the service is Collective.


Where do I take the shuttle from the airport?
Leave the airport at the exit and wait on the right side in front or inside the cafeteria Bareto. The driver cannot park for a long time in front of the airport building. Please do not move from the pick up area and wait until the driver look for you. Sometimes can be delay because of the traffic.