Terms and Conditions
The priority of the shuttle service to Guatemala City is the airport, so if your destination is different, please take this stop into account.
Please be ready 15 minutes before the scheduled pick-up time.
The shuttle service does not include to wait for international flights delays; for that service we recommend to arrange a private transfer.
The shuttle service is a Collective service; for that it may be necessary to wait 20 to 30 minutes. After this time, if the shuttle has not passed to pick you up, please contact us at the phone number indicated on the voucher. This still requires that you be ready 15 minutes before your scheduled departure time.
You can take 2 pieces of luggage, one suitcase and one piece of hand luggage. Every additional piece is charged with US$ 3.00.
The company is not responsible for items left in the bus, since the service is Collective.
Pets are not allowed.
The company is not responsible for delays to your destination caused by obstacles on the road, manifestations, riots, accidents, landslides or any other circumstances that prevent the normal operation of the shuttle.
The company is NOT responsible if you don´t have a Visa for your destination country (please consult with your Embassy or Consulate).
Every service has to be pre-paid before your departure.
Changes or cancelations are permitted with 48 hours in advance.
There is not refund for no show in any service.