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How many days in advance do I need to book my shuttle?
Booking must be done at least 3 days before your departure date.
Can I change my departure date and departure time?
Changes are permitted with 48 hours in advance. Please check the terms and conditions in the following link
Can I cancel my shuttle?
Cancellations are permitted with 48 hours in advance.
If the cancellation occurs at least 48 hours before the arrival date we refund 100% of the price of the trip with a deduction of 25% of the value of the trip for administrative expenses.
Does the shuttle wait delayed international flights?
No, the shuttle does not wait delay flights. We recommend to take a private service www.shuttleguatemala.com/private.php.
Do I get a refund if I make a last minute cancellation?
No, it is not refundable on last minute cancellations.
Do you offer other destinations than the ones mentioned in this website?
The shuttle service is offered only to the destinations mentioned on the website.
How many suitcases can I take with me?
One normal suitcase is permited. Every additional piece is charged with US$ 3.00.
What happened if I leave something in the vehicle?
You need to contact our office, one of our representatives will check with the driver. Please take note that the Copany cannot be held responsible for items left in the bus, since the service is Collective.
Where do I take the shuttle from the airport?
Leave the airport at the exit and wait on the right side in front or inside the cafeteria Bareto. The driver cannot park for a long time in front of the airport building. Please do not move from the pick up area and wait until the driver look for you. Sometimes can be delay because of the traffic.
The priority of the shuttle service to Guatemala City is the airport, so if your destination is different, please take this stop into account.
Please be ready 15 minutes before the scheduled pick-up time.
The shuttle service does not include to wait for international flights delays; for that service we recommend to arrange a private transfer.
The shuttle service is a Collective service; for that it may be necessary to wait 20 to 30 minutes. After this time, if the shuttle has not passed to pick you up, please contact us at the phone number indicated on the voucher. This still requires that you be ready 15 minutes before your scheduled departure time.
You can take 2 pieces of luggage, one suitcase and one piece of hand luggage. Every additional piece is charged with US$ 3.00.
The company is not responsible for items left in the bus, since the service is Collective.
Pets are not allowed.
The company is not responsible for delays to your destination caused by obstacles on the road, manifestations, riots, accidents, landslides or any other circumstances that prevent the normal operation of the shuttle.
The company is NOT responsible if you do not have a Visa for your destination country (please consult with your Embassy or Consulate).
Every service has to be pre-paid before your departure.
Changes or cancelations are permitted with 48 hours in advance. If the cancellation occurs at least 48 hours before the arrival date we refund 100% of the price of the trip with a deduction of 25% of the value of the trip for administrative expenses.
There is not refund for no show in any service.